Legal
Refund Policy
Last updated: 11 September 2026
At PagePay Innovation (OPC) Private Limited, customer satisfaction is important to us. This Refund Policy outlines the terms under which refunds are issued for orders placed on www.pagepay.shop.
1. Eligibility for Refund
- The book received is damaged, defective, or misprinted.
- The wrong book/title was delivered.
- The order was cancelled before it was shipped.
- The order does not arrive within the estimated delivery window and is confirmed lost by the courier partner.
2. Non-Refundable Situations
- Change of mind after the book has been shipped, unless it qualifies under our Return Policy.
- Minor variations in cover design/edition from what is shown on the Website.
- Books returned without original packaging, invoice, or in a used/damaged condition caused by the customer.
3. Refund Process
- To request a refund, email us at pagepayopc@gmail.com within 7 days of delivery, with your order number and photographic evidence (for damaged/wrong items).
- Once your request is approved, refunds will be processed to the original payment method used at checkout.
- Refunds are initiated within 5–7 business days of approval and may take an additional 5–10 business days to reflect in your account, depending on your bank or payment provider.
4. Payment Gateway Charges
Any non-refundable transaction/convenience fee charged by the payment gateway, if applicable, will be communicated to you at the time of refund processing.
5. Contact Us
For refund-related queries, write to us at pagepayopc@gmail.com or call +91 92326 76449. Address: C/O Arvind Sahnan, Opposite Indian Coffee House, Jabalpur, Madhya Pradesh 482001.